What is business process?
A business process is an activity or set of activities that
will accomplish a specific organizational goal. For any business success, it
should follow some process. For instance, the process of filling a customer
order involves several related tasks.
In many companies, business processes are informal and
undefined. This often creates inefficiencies and bottlenecks when there is
confusion as to employee responsibilities and company procedures.
So for any company success, it should follow business
process.
Understanding Business Processes
A business process simply refers to activities that
employees perform on a day-to-day basis that when completed, result in the
accomplishment of some organizational goal.
It is best to think of a business process as being a picture
of workflow with a beginning, middle, and an end. This process will often cross
between departments in a large organization.
- An example of a business process would be organizational expense claims by employees. If an employee is required to spend personal money for a work related function, there is a set business process, characterized by a series of steps that must occur before an employee is reimbursed for expenses.
- An additional example of a business process would be hiring and paying personnel.
Business processes can be divided into primary and support
processes.
- Primary business processes are the essential processes that an organization undergoes to accomplish whatever its mission is. These processes make up the so-called "value chain" whereby every step in the process adds value, and the process completes with the creation of the businesses key product or service. For example, if the business being analyzed is a car repair shop, the primary process would be the diagnosis and repair of customer's vehicles.
- Secondary business processes refer processes that support the primary process. These could include processes for hiring and paying employees or processes for purchasing goods and services.
What is Business Process Management ?
Business Process Management - BPM - is a holistic, top-down
management approach that focuses on optimizing business operations to maximize
customer satisfaction.
The goal of BPM is to reduce human error and
miscommunication and focus stakeholders on the requirements of their roles.
With its strong emphasis on continuous process improvement,
BPM gives firms the flexibility to quickly respond to changes in the
competitive landscape. It involves organizing the business around clearly
defined and documented processes and managing process lifecycle.
By having the business process management, we can monitor
the process. Which process is taking time, and why? How that can be avoided. If
any unnecessary permissions, or delay in the process what can be changed or
done to do the process effectively.
Continuous Monitoring of Business Process flow by Analysing
It involves monitoring process performance in order to
identify and eliminate inefficiencies. The business process life-cycle refers to
the cyclical phases of process management. Once designed and deployed,
processes are continuously monitored and improved. It involves defining and
managing the relationships between people, processes, and IT systems.
This means dynamically the process need to be changed and
quickly in this competitive world to be in successful.
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