In the previous Post we saw how to send email when pulse is posted or user is mentioned in the pulse post.
In this post we will see if we reply to the email, then that content will get attached to the Pulse post and if any documents need to attach to the post that also will get attached.
So For this one Email Listener, Service Email are needed.
Email Listener: To Listen to the Email Inbox or particular folder in the Email. If Any mail comes, then it will triger the Service Email Mentioned in the Listener.
Service Email: To Read the Email and Parse the Email and get the From, To, Subject and the Email Conent. In Pega itself sample Service Email has been given, so no need to change anything directly we can save as to that.
So not only for pulse, for any other email listener approach we can refer this email activity. Example, When we raise Support request in pega PDN Support portal. It will read the Subject and parse the work object and attach the email to the Work Object.
Follow the steps in this url:
https://pdn.pega.com/tutorial-enabling-users-respond-pulse-email-notifications/tutorial-enabling-users-respond-pulse
Example after implementing this steps, we will see how it works.
Got mail from pulse once i had mentioned the user in the post, so user is replying to that post and attaching the document with that email. So that is getting attached to thru the Email listener which we configured earlier.
Along with that it will get attach to the post to which its replied.
In this post we will see if we reply to the email, then that content will get attached to the Pulse post and if any documents need to attach to the post that also will get attached.
So For this one Email Listener, Service Email are needed.
Email Listener: To Listen to the Email Inbox or particular folder in the Email. If Any mail comes, then it will triger the Service Email Mentioned in the Listener.
Service Email: To Read the Email and Parse the Email and get the From, To, Subject and the Email Conent. In Pega itself sample Service Email has been given, so no need to change anything directly we can save as to that.
So not only for pulse, for any other email listener approach we can refer this email activity. Example, When we raise Support request in pega PDN Support portal. It will read the Subject and parse the work object and attach the email to the Work Object.
Follow the steps in this url:
https://pdn.pega.com/tutorial-enabling-users-respond-pulse-email-notifications/tutorial-enabling-users-respond-pulse
Example after implementing this steps, we will see how it works.
Got mail from pulse once i had mentioned the user in the post, so user is replying to that post and attaching the document with that email. So that is getting attached to thru the Email listener which we configured earlier.
The received document will get attached to the work object attachemnts as shown below.
Along with that it will get attach to the post to which its replied.
No comments:
Post a Comment